Privacy policy

1. Introduction

The Akristal Group (TAG) (“
” “
” or “
”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Akristal real estate platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Account credentials and profile information
• Property listings and associated media
• Payment information and transaction details
• Messages and communications with other users

2.2 Automatically Collected Information

We automatically collect certain information when you use the Akristal platform:

• Device information and IP address
• Browser type and version
• Usage data and interaction patterns
• Location data (with your permission)

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve Akristal services
• Process transactions and manage payments
• Facilitate communication between users
• Send administrative information and updates
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Property listings and profile information are visible to other platform users as intended
• Service providers: We may share data with trusted third-party service providers who assist in operating the Akristal platform
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of Akristal and its users
• Business transfers: Information may be transferred in connection with a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt-out of certain communications
• Request a copy of your data
• Object to processing of your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings.

8. Children’s Privacy

The Akristal platform is not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “
” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Forms, WhatsApp and saved homes

When you request a viewing, a valuation, a consultation, a Pay Small Small plan or a mortgage call-back, or when you message an agent, we store the details you enter so the Akristal team can reply. When you write an agent review, we store your name, rating and comments; your phone or email is never shown. When you apply to become an agent, we store your application to assess it.

Links marked WhatsApp open WhatsApp with a message ready for you to send. Anything you send there is handled under WhatsApp's own terms. Homes you save with the heart are stored only in your browser on this device.

To ask what we hold about you, or to have it corrected or deleted, email info@akristal.com.